Move Manager – Removals – Acton Lane, London – NW10 – 15mile radius – Salary £28-38k

Main
Accountabilities and How These Are Achieved*

• To
  provide a first-class moving service to all clients through accurate
  recording of information and prompt communications throughout the move
  process
• Ensure
  completed contracts, payments and account checks are received/completed
  prior to the move and recorded on Moveware
• Liaise
  and book third party services where required and ensure Moveware system is
  updated and customers charged
• Ensure
  all information, dates and details of shipments are accurately recorded
  onto the Moveware
• Prepare
  all necessary export and import documentation accurately
• Arrange
  parking suspension
• Book
  and manage storage bookings for inspections, extractions and handout of
  store. Foster good working relationships with the storage team
• HRR19
• Provide
  the Operations department with vehicle/labour/date requirements for all
  clients. Provide the Operations department in advance with detailed job
  sheets including all required documents and/or information (inventories,
  labels for all moving, storage, extraction, inspection, receiving & collection
  activity)
• Charge
  for additional services identified during the move co-ordination process
• Raise
  invoices as required/Reconcile invoiced services against individual moves
• In
  downtime, assist the sales team with new business
• Communicate
  details of clients of interest to Client Services Manager & Sales Team
• Create
  and manage efficient and supportive working relationships with the sales,
  estimators, move co-ordinator , storage, operational and accounts teams
• Share
  experience, knowledge and train co-workers if/ where required
• Work
  in line with KPI’s
• Maintain
  business relationships with our international FIDI companies
• Comply
  fully and adhere to the Company Credit Control Policy / HR Policies and
  Procedures and H&S Policy and Procedures and all other policies and
  procedures in place
• Update
  Audit folder according to FIDI-Faim, Harmony, BAR, ISO, KPI requirements
  willing to train in your non-home team to gain necessary knowledge).
• Act
  always in the best interest of Cadogan Tate, its customers and its
  employees